Frequently Asked Questions
Everything you need to know about your Cliphair extensions
How do I choose the right shade for my hair extensions?
We offer a free color matching service where our experts analyze your photos to find the perfect match. You can also purchase a color ring or individual swatches to compare against your natural hair at home.
Can I use heat styling tools on my extensions?
Yes, our extensions are made from 100% Remy human hair, meaning you can curl, straighten, and blow-dry them. However, we recommend using a heat protectant spray and keeping the temperature below 180°C to maintain longevity.
How long do Cliphair extensions typically last?
With proper care and the right maintenance products, our clip-in extensions can last 6-12 months, while professional semi-permanent extensions like tapes or rings typically last 3-6 months before needing a refit.
What is your return policy if the color isn't right?
We offer a 30-day return policy. You can return your extensions for an exchange or refund as long as the security hygiene seal has not been broken and the packaging is intact.
How often should I wash my hair extensions?
Unlike natural hair, extensions don't receive oils from the scalp. We recommend washing clip-ins every 15-20 wears, or whenever there is significant product buildup, using sulfate-free shampoo and conditioner.
Do you offer international shipping?
Yes, we ship worldwide. Delivery times vary by location, but we offer tracked express shipping options to the USA, Europe, and Australia to ensure your hair arrives as quickly as possible.